Missing pieces

[lozmoid]

Hi guys,

I got this game for Christmas and am very happy with it, except that I found that I am missing 1 German Infantry and 1 German Artillery. On the plus side, I found that I have 1 extra U.S. Artillery and 1 extra U.K. Artillery.
Did this happen to anybody else? I have already written an email to the wizards@hasbro.co.uk address a couple of days ago and have so far received no reply. What else can I do?
I have to say I am disappointed with Wizards/Avalon Hill as this is not the first time I have opened one of their Axis & Allies board games (which I love) and found missing pieces...:(

[Cruizin2000]

That sounds like what happend with the D-Day game.

C2000

[Imperious leader]

LMFAO!!!

I have 3 games and all three are missing 2 americans!

You would think they had some dee dee dee packing up the games hired in order to gain government tax credits for AH.

I want AH to make the pieces available to sell seperately for Bulge but thats another story.

[oculona]

Maybe they will learn that having to pay additional postage and man hours to send replacement parts isn't a good idea. It would be so much cheaper to just include extra units incase something happens.

I love companies that don't mind giving you extra pieces. A few extra cents in the beginning could have saved D-Day and Battle of the Bulge a lot of extra money.

[Imperious leader]

They didnt learn the lesson in AH d-day. That game also had some missing pieces.

They just got to fire the guy who is in charge of doing this time and time again.

or force him to wear a shirt that says:

"Im the idiot who let Avalon Hill ship games and didnt take the time to count to see if enough pieces were in the box......twice"

[Yoper]

They don't want to spend the money to send someone to China to make sure that the supplier is putting the proper amount of units in each bag.

Cutting corners every chance they get.

Craig

[xxstefanx]

The thing is it is no wonder that Imperious is missing 2 Americans in all 3 games!

If you simply comare the component list where 20 American infantry is listed and then count count the silhouettes on the gameboard plus the reinforcement infantry you will end with 22! So its "regularly" missing! LOL!

Needless to say that I am missing 2 Americans as well!

[boylermaker]

Maybe they will learn that having to pay additional postage and man hours to send replacement parts isn't a good idea. It would be so much cheaper to just include extra units incase something happens.Actually, that is basically what they did: I got more artillery than I could possibly use in a game, and because it has chips, one or two missing units don't really matter. I would guess that most people who are missing a unit that does not in any way affect playability (like me) do not care to get a replacement.

[oculona]

Actually, that is basically what they did: I got more artillery than I could possibly use in a game, and because it has chips, one or two missing units don't really matter. I would guess that most people who are missing a unit that does not in any way affect playability (like me) do not care to get a replacement.

It isn't really about playability; it is about the economics of replacing the missing units for each person that requests it. If I am paying for a game, then I expect the company to deliver on their end with a complete product.
It's not like they didn't have D-Day as a recent reminder of the failure.

I remember back in the Milton Bradley days with the Gamemaster series a couple of games that required a specific amount of units to play. Shogun aka Samurai Sword and Fortress America both had a plentiful supply of extra units
.

[Yoper]

This is just another example of their incompetence.

This kind of problem has happened multiple times in the many a different game.

Multiple versions of A&A, A&A Minis, etc.

They just don't learn. Or they don't give a damn. Either way it ends up screwing us.

Craig

[johnnyonthespot]

I would guess that most people who are missing a unit that does not in any way affect playability (like me) do not care to get a replacement.

Yep. It's not a big deal to me. So many American infantry are killed on the first turn that you just take them from the gameboard and put them on the reinforcement chart. If the game were missing 8 or 9 American infantry, then that would be a problem.

What is a big deal, as mistakes go, is when you get a monster Hellcat or a miniature 3" Gun M5 in AAM. Those are mistakes that cannot be rectified.

[boylermaker]

I remember back in the Milton Bradley days with the Gamemaster series a couple of games that required a specific amount of units to play. They just don't learn. Or they don't give a damn. Either way it ends up screwing us.This game doesn't require a specific amount of units to play, so you do not have to wait for your replacement units to arrive to play the game. Unless customer service is refusing to send you replacements, I cannot see how the players are being screwed. If anyone is suffering, it is the company, though I doubt it is the case. My guess would be that, since replacement units are not necessary, only a (proportionally) few players request them. It is probably more expensive to increase the accuracy of the packing machines by an order of magnitude.

[JimM]

If you simply comare the component list where 20 American infantry is listed and then count count the silhouettes on the gameboard plus the reinforcement infantry you will end with 22! So its "regularly" missing! LOL!

Needless to say that I am missing 2 Americans as well!

I compared my piece count to the list on page 4 and it came up correct. Then, I proceeded to place my pieces onto the Reinforcement cards, and Lo and Behold... I find that I too am 2 US INF short... so... Is this correct? OR a mistake? :confused: It is Strange they show that the US count has 20 INF yet, after you place the INF on the board, you NEED a total of 22 for the Reinforcement cards...

To "fix" this, At the begining of the game, I will place ALL the pieces except for the FIRST rows of the reinforcement cards in the bins and then, just as the next turn begins, I will load that row of replacements onto the cards.

Jim

[Krieghund]

There is a simple fix to the "shortage" of US Infantry. Two of the lines on the reinforcement charts (I don't have them in front of me, so I don't know which charts or which lines offhand) have two stacks of Infantry on them from two different units. Simply combine these two stacks on both lines, and the problem is solved.

My only disappointment is that there are no spare Trucks or Aircraft in case one gets lost, since these units can all be in play at once.

[Yoper]

This game doesn't require a specific amount of units to play, so you do not have to wait for your replacement units to arrive to play the game. Unless customer service is refusing to send you replacements, I cannot see how the players are being screwed. If anyone is suffering, it is the company, though I doubt it is the case. My guess would be that, since replacement units are not necessary, only a (proportionally) few players request them. It is probably more expensive to increase the accuracy of the packing machines by an order of magnitude.

It's a philosphical thing.

They operate in a manner that is less than forthright.

It isn't very hard to do the right thing.

It just seems that they would rather cut corners and bumble through rather than take the time to make sure everything is correct and to provide components that are acceptable.

A mistake once in a while would be one thing. Tripping over themselves almost every time they produce a game is another.

Heck, it wouldn't be that bad if they would just come out and apologize for the mistake. And then try to rectify it.

But they don't. Just terrible.:mad:

Craig