NumberCruncher
01-08-2006, 11:17 PM
Just a heads up:
I ordered a large number of figures from CCG Armory.com on December 13th.
After NUMEROUS e-mails giving them every opportunity to correct the matter,
they are only now sending me an incomplete order over three weeks late.
They are a smaller outfit, but I went with them over numerous {less expensive} others because they stated they had a number of hard to find items in stock. This is a scam to get you to order from them. They didn't respond to my order inquires until 1/4/06. They claimed to have sent me an e-mail stating they didn't have all my order, and thus didn't ship because I didn't respond. This is a flat out lie. My system logs every incoming e-mail.
Then they claimed to have offered me 10% off on replacement items.
But they don't actually have any of the rare items they claimed to have had.
They excused this with a statement "The website had some inaccuracies due to high order volume during the holiday season, and our previous email offered 10% off replacement items, which we will still honor."
After much back and forth, they are still treating this as a non-event and have made no effort to honor the original contract. I printed both my pre-order and confirmation which BOTH state all items were in stock and were shipped. If they HAD contacted me, I might have had time to order the missing items with someone esle, but of course, everyone else is out of these items.
I'm finding this is typical behavior with these smaller outfits, but they figure they've got your money, and you won't sue them over such a trivial breach of contract. I've reported them to the better business bureau, only to find they have numerous other complants against them.
Lesson learned: Check with the BBB BEFORE you try out a new supplier.
Thanks for your indulgence, Julien
I ordered a large number of figures from CCG Armory.com on December 13th.
After NUMEROUS e-mails giving them every opportunity to correct the matter,
they are only now sending me an incomplete order over three weeks late.
They are a smaller outfit, but I went with them over numerous {less expensive} others because they stated they had a number of hard to find items in stock. This is a scam to get you to order from them. They didn't respond to my order inquires until 1/4/06. They claimed to have sent me an e-mail stating they didn't have all my order, and thus didn't ship because I didn't respond. This is a flat out lie. My system logs every incoming e-mail.
Then they claimed to have offered me 10% off on replacement items.
But they don't actually have any of the rare items they claimed to have had.
They excused this with a statement "The website had some inaccuracies due to high order volume during the holiday season, and our previous email offered 10% off replacement items, which we will still honor."
After much back and forth, they are still treating this as a non-event and have made no effort to honor the original contract. I printed both my pre-order and confirmation which BOTH state all items were in stock and were shipped. If they HAD contacted me, I might have had time to order the missing items with someone esle, but of course, everyone else is out of these items.
I'm finding this is typical behavior with these smaller outfits, but they figure they've got your money, and you won't sue them over such a trivial breach of contract. I've reported them to the better business bureau, only to find they have numerous other complants against them.
Lesson learned: Check with the BBB BEFORE you try out a new supplier.
Thanks for your indulgence, Julien